By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

All orders are processed and packed within 1-3 Business Days of placement (excluding weekends and holidays), but sometimes can take up to 15 business days for special order items.

Most Orders placed after 9am PST on a weekday will be sent out first thing the next business day, and orders placed after this time Friday or on a weekend will be sent Monday morning.

                     It is the Customer's Responsibility to notify us if they need their item by a certain date before 1 Business day. After 1 Business day customer will be responsible for any rush shipping charges needed. 

Orders can only be cancelled for store credit after 48 hours.


US ORDERS - UNITED STATES POSTAL SERVICE


Shipping Method: FREE FIRST CLASS MAIL

Transit Time: 2-6 BUSINESS DAYS (not including processing time)


Shipping Method: Priority Mail

Transit Time: 2-3 BUSINESS DAYS (not including processing time)


Shipping Method: Express Overnight Mail

Transit Time: 1-2 BUSINESS DAYS (not including processing time)


Domestic Delivery Information

Signature is not required on first class parcels. Signature can be added by request for your security, and if you are not home at the time of delivery you will be left a card and your parcel will be taken to your local

Post Office. If you have not been left a collection card, you can take a form of ID and tracking information to your nearest local Post Office and they can help organize collection.


INTERNATIONAL ORDERS - United States Post Service or DHL EXPRESS


Canada:

Shipping Costs: Flat Rate Of $16.95 First Class Shipping

Shipping Time: 6-10 BUSINESS DAYS  (not including processing time)

+ FREE DHL EXPRESS SHIPPING UPGRADE on orders over $300!


UNITED KINGDOM:

Shipping Costs: Flat Rate Of $19.95 First Class Shipping

Shipping Time: 7-14 BUSINESS DAYS  (not including processing time)

+ FREE DHL EXPRESS SHIPPING UPGRADEon orders over $300!


ALL OTHER COUNTRIES:

Shipping Costs: Flat Rate Of $19.95 First Class Shipping

Shipping Time: 7-14 BUSINESS DAYS  (not including processing time)

+ FREE DHL EXPRESS SHIPPING on orders over $300!


DHL EXPRESS TO ALL COUNTRIES:

Shipping Costs: Flat Rate Of $50 

Shipping Time: 3-5 BUSINESS DAYS  (not including processing time)

+ FREE DHL EXPRESS SHIPPING on orders over $300!



International Delivery Information

DHL cannot deliver to PO Boxes.

DHL Express is Signature required on delivery for your security, and if no one is home at time of delivery the order will be sent to the nearest DHL facility.

DHL will sometimes leave parcels in a safe or secluded spot for Residential delivery areas, and this will not require signature. Please keep an eye on your tracking information and updates to see if this will occur.

If you wish to change any delivery information, organise a pick-up or receive delivery alerts, you can call DHL at 1 (800) 225-5345.


International Custom Fees

CALCULATE CUSTOM FEES HERE: https://www.dutycalculator.com/

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are NOT included in the cost of the order or shipping charge.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Indie XO is not responsible for any additional taxes and customs charges that are requested during the shipment of your order, and do not offer refunds for these costs.

If an order is refused due to custom fees, DHL will hold the parcel for 2 weeks then abandon if these fees are not paid in this time. Indie XO is also not responsible for the handling of an order due to this. Indie XO does not provide refunds to customers for failure to pay duties and taxes associated with their order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

Order Tracking


Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel from the courier.

However, just in case you don't receive this, you can track your items using the following websites:


US & INTERNATIONAL ORDERS: https://tools.usps.com/go/TrackConfirmAction_input

DHL EXPRESS ORDERS: http://www.dhl.com/en.html



Additional Information

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customers responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Indie XO cannot offer reimbursement for this package.


Any Further Issues or Inquiries?

If for any reason your shipping time does not align with the above estimates, please contact us at hello@indiexo.com and we will look into this for you right away.